Hello, HourHelpers.
For account help, questions about the marketplace or a concern about work, email hello@hourhelpers.com.
Tell us what you need help with.
Use the email address connected to your account where possible. Include a clear subject and enough detail to identify the issue. Email links on this page open your own mail app.
- Account access or activation: include the account email address and the error you see.
- A job, service or workroom: include its page link or reference number and explain what happened.
- A technical problem: include the page, your device and browser, the steps you took and any visible error message.
- A suggestion: describe the task you were trying to complete and what would make it easier.
Account details and privacy requests.
Contact us to request an email-address change, ask about your personal information, or request account deletion. We may need to verify that the request comes from the account holder before making changes. Some work or security records may need to be retained to resolve an issue or meet a legal requirement.
Report a concern.
Pause the arrangement if something seems wrong. Keep the relevant messages and send the page link and a short factual description to hello@hourhelpers.com. You can also ask for a published childcare-review label to be corrected or removed.
Do not send passwords, login codes, banking security details or criminal-record certificates. If a child or another person is in immediate danger, contact local emergency services. The HourHelpers mailbox is not an emergency service.